Privacy Policy

Last Updated: March 16, 2026

This Privacy Policy explains how Marketminds Investment Group Pvt Ltd (operating as "Nepal Fillings" and "Nepse Trading") collects, uses, discloses, and safeguards your information when you use our digital marketing platform at nepalfillings.com and related services including email marketing, SMS marketing, Telegram marketing, WhatsApp marketing, and associated APIs.

1. Information We Collect

1.1 Account Information

When you register, we collect your name, email address, phone number, organization name, and billing information necessary to provide our services.

1.2 Subscriber & Contact Data

You may upload or collect subscriber lists including names, email addresses, phone numbers, Telegram Chat IDs, and WhatsApp numbers for your marketing campaigns. You are the data controller for this subscriber data, and we act as the data processor on your behalf.

1.3 Campaign & Usage Data

We collect data about campaigns you create and send, including open rates, click rates, delivery status, bounce rates, and engagement metrics. We also collect logs of API usage, login activity, and platform interactions.

1.4 Telegram Bot Data

When users interact with your Telegram bot (e.g., @nepsemarket_alert_bot), we collect their Telegram Chat ID, username, first name, last name, and subscription status. Users must provide a valid subscription code to opt in.

1.5 Technical Data

We automatically collect IP addresses, browser type, device information, cookies, and access timestamps when you visit our platform.

2. How We Use Your Information

To provide, maintain, and improve our digital marketing platform
To process and deliver email, SMS, Telegram, and WhatsApp campaigns
To manage your account, billing, and credit balances
To generate campaign analytics and performance reports
To authenticate API requests and prevent unauthorized access
To comply with legal obligations under Nepalese law
To send service-related notifications (not marketing)
To detect, prevent, and address technical issues and security threats

3. Data Storage & Security

Your data is stored on secured servers. We implement industry-standard security measures including:

SSL/TLS encryption for all data in transit
JWT-based authentication with role-based access control
Encrypted storage of API keys and sensitive credentials
Regular security audits and monitoring
Multi-tenant data isolation (each account can only access its own data)

4. Third-Party Services

We use the following third-party services to deliver our platform:

Bunny CDN — For storing and delivering email template images
Telegram Bot API — For Telegram messaging and subscriber management
Meta/Facebook Messenger API — For Messenger marketing campaigns
Cloudflare — For DNS management, DDoS protection, and email routing
Listmonk — For email campaign processing and delivery

Each third-party service has its own privacy policy. We encourage you to review them.

5. Nepal Digital Marketing Compliance

Operating within Nepal's regulatory framework, we adhere to:

Electronic Transactions Act, 2063 (2008) — Governing electronic communications and data protection in Nepal
Individual Privacy Act, 2075 (2018) — Protecting personal data and privacy rights of Nepali citizens
Nepal Rastra Bank (NRB) Guidelines — For financial data handling related to NEPSE market information
Nepal Telecommunications Authority (NTA) Regulations — For SMS and digital communication compliance
Securities Board of Nepal (SEBON) Guidelines — For market-related content dissemination

6. Anti-Spam Policy

We strictly prohibit the use of our platform for sending unsolicited messages. All recipients must have explicitly opted in to receive communications. Our platform enforces:

Mandatory opt-in for all subscribers (including Telegram subscription codes)
Easy unsubscribe/opt-out mechanism for all channels
Automatic handling of bounce-backs and complaints
Credit-based sending limits to prevent abuse

7. Data Retention

We retain your account data for as long as your account is active. Campaign data and analytics are retained for 24 months. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

Access your personal data stored on our platform
Correct inaccurate data
Request deletion of your data
Export your subscriber lists and campaign data
Withdraw consent for data processing
Lodge complaints with relevant Nepalese authorities

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

Company: Marketminds Investment Group Pvt Ltd
Email: admin@nepsetrading.com
Website: https://nepalfillings.com
Domain: nepsetrading.com

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.